Hi there! If you have questions, you’ve come to the right place. We’ve put together a list of frequently asked questions to help you get the most out of sex dolls. From getting started to advanced tips, we’ve got you covered.
Can’t find what you’re looking for? Reach out to our support team — we’d love to hear from you.
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Silicone dolls offer superior durability and resistance to wear and tear. They are easier to clean and less likely to retain odors. In terms of realism, silicone provides a firmer texture that closely mimics real human skin, and the appearance tends to be more lifelike. Additionally, silicone dolls can retain heat longer—and yes, we offer heating systems for our silicone models.
TPE dolls, by contrast, are softer and more flexible, making them easier to pose in a variety of positions. The material is also easier to sculpt, allowing for highly detailed, realistic forms. TPE dolls are typically more budget-friendly than their silicone counterparts.
1. Full Silicone Doll
Pros: Ultra-realistic appearance, fine body details, long-lasting makeup, extended lifespan, easy to clean
Cons: Higher price point, firmer texture compared to TPE
2. Silicone Head + TPE Body
For customers seeking a balance of realism and affordability, we offer the “silicone head + TPE body” combination. While TPE dolls are softer and more accessible in price, they generally fall short of silicone in terms of visual realism, and their makeup tends to fade more quickly. TPE can also require more effort to clean and maintain. Our hybrid option gives you the best of both worlds: the stunning, lifelike appearance of a silicone head paired with the soft, natural feel of a TPE body—all at a highly cost-effective price point.
The lifespan of a sex doll depends on several factors, including material quality, frequency of use, and the level of care and maintenance it receives. Generally speaking, a high-quality doll made from silicone or TPE can last for several years with proper upkeep.
Thanks to our proprietary technical process, our dolls are built to outlast most others on the market. With normal use and proper care, you can expect your doll to last between 2 to 10 years, depending on how frequently it is used.
To maximize longevity, we recommend:
Following the manufacturer’s instructions for cleaning and maintenance
Storing the doll properly when not in use
Avoiding exposure to extreme temperatures or harsh chemicals
With the right care, you can enjoy your sex doll for years to come.
Proper storage helps maintain your doll’s appearance, hygiene, and lifespan.
1. Clean Before Storage
Always clean and fully dry your doll before storing it. This prevents mold, odors, and material damage.
2. Keep in a Cool, Dry Place
Store the doll in a space away from direct sunlight, heat, and humidity. Excess heat can deform the material, while moisture can lead to mildew.
3. Avoid Pressure & Bending
Lay the doll flat in a natural position or hang it using a proper hanger designed for dolls. Avoid folding or placing heavy objects on top, as this can cause permanent creases or damage.
4. Use Protective Covering
Wrap the doll in a soft cloth or place it in a storage bag to keep dust off. Avoid dark or dyed fabrics that may transfer color onto the doll.
5. Apply Maintenance Powder (if applicable)
For silicone or TPE dolls, lightly applying renewal powder (like cornstarch-based powder) can help keep the skin smooth and prevent stickiness.
6. Keep Away from Sharp Objects
Store in an area free from sharp items that could puncture or tear the material.
7. Store Accessories Separately
Remove wigs, clothing, or accessories and store them separately to avoid staining or deformation.
For optimal hygiene and longevity, it is important to clean your sex doll after every use, focusing specifically on the intimate areas. If the doll is not used frequently, regular cleaning and dusting are still necessary to prevent bacteria and mold growth. Be sure to follow the manufacturer’s instructions for cleaning and maintenance to ensure your doll remains in good condition.
Regular cleaning is essential to keep your doll hygienic and in good condition.
1. Clean After Each Use
Gently rinse the areas that were used with warm water (not hot).
2. Use Mild Soap
Apply a small amount of mild, antibacterial soap. Avoid harsh chemicals or alcohol-based cleaners, as they can damage the material.
3. Clean Internal Areas Carefully
If applicable, use a soft cleaning brush or irrigation bottle to clean internal areas thoroughly. Rinse well to remove any residue.
4. Rinse Thoroughly
Make sure all soap is completely washed away to prevent irritation or material buildup.
5. Dry Completely
Pat the surface dry with a soft towel. For internal areas, allow to air dry or use a drying stick to ensure no moisture remains inside.
6. Apply Renewal Powder (if needed)
Once fully dry, lightly apply a maintenance powder (such as cornstarch-based powder) to keep the skin soft and prevent stickiness.
7. Store Properly
After cleaning and drying, store the doll in a cool, dry place away from direct sunlight.
Please contact our customer service or send us your requirements to our service mail: service@dollsgirls.com.
Tell us your requirements, and we’ll create your ideal sex doll.
Share your vision: Whether you want a doll inspired by an anime character or have a unique concept in mind, simply provide a reference image or video and we’ll take it from there.
We handle the rest: Once we understand your needs, we’ll match you with the factory best suited to bring your vision to life with precision and quality.
Your perfect doll starts with a conversation—let us know what you’re looking for.
We strive to make your custom doll experience seamless and transparent. Here’s how it works:
Inquiry & Quote
We will respond to your request and confirm whether your order can be produced, along with the cost and estimated production time.
Design & Sculpting
Once payment and all customization details are received, our skilled designer will begin work and provide images of the clay sculpture for your review.
Production
After receiving your confirmation, your custom doll enters full production. We use only medical-grade TPE/silicone and high-quality, durable metal skeletons to ensure safety and longevity.
Final Review
Upon completion, we will send you images and a video of the finished doll. Production will only proceed to shipping after we receive your final approval.
Packaging & Shipping
Once you’ve confirmed your satisfaction, we will prepare your doll for shipment. We can also accommodate special packaging requirements upon request.
Depending on the type of product material, style, and complexity, the processing time may also vary. It usually takes around 30 work days. We suggest that you wait patiently. Once the custom-made doll is completed, we will send you the actual product for your confirmation, and then it will be packed and shipped.
Generally, you can expect to receive your package within 12–20 business days after placing your order. Please note that this is an estimated timeframe and exceptions may occur. Delays can be more significant during major Chinese holidays, such as the Spring Festival and National Day, when shipping and production schedules are affected.
We’re pleased to offer free worldwide shipping on all sex dolls. For customers in remote areas—such as Hawaii and Puerto Rico—a small additional delivery fee may apply. We’ll notify you if this applies to your location.
Import tax policies vary by country. While we offer free shipping, some regions require customers to handle customs clearance and applicable taxes. Rest assured, the process is simple, and we’re here to guide you.
Duty-Free: USA, UK, EU, Russia, UAE, Australia
Import Taxes May Apply: Canada, Switzerland, Norway, New Zealand, South American countries, South Africa, Israel, South Korea
Duty-Free (Asia): Japan, Taiwan, Malaysia, Singapore, Thailand, Philippines, Vietnam, Myanmar, Cambodia
Restricted: We do not ship to Islamic countries such as Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq
Not seeing your country? Contact us and we’ll provide details.
You have the right to request a return within 14 days of receiving your product if there is a quality issue. For more return policy please read:https://www.dollsgirl.com/refund_returns/
Once a cancellation or refund request is approved, the refund will be issued to your original payment method (credit card, PayPal, or other).
Estimated Processing Times:
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If your shared content is of great value, we can offer you an additional discount for your next purchase by contacting us.